Retail Sales – Part Time
About The Position
As a Customer Service Associate at Lowe's, you help customers feel comfortable while shopping by providing attentive service and helping them solve home improvement challenges. You welcome customers, help them find and select products and services, and may occasionally load merchandise. Associates work in a department determined by hiring needs and skillsets, such as Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Daily responsibilities vary by department and may include listening and answering questions, organizing and replenishing merchandise, processing orders and deliveries, preparing products to meet customer needs, and guiding customers through shopping or checkout. The position may involve occasional travel to meetings, training, or neighboring stores. Working conditions may include indoor and outdoor environments, varying and sometimes extreme weather, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, including limiting single lifts to 75 pounds and using team lifts or powered equipment as appropriate.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other areas of the store to help deliver the best customer service.
- Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Tuition assistance and trade skills scholarships
- 401(k) retirement account with company match
- Employee Stock Purchase Plan
- 10% Associate Discount and broad discount platform
- Life and disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time
- Flexible spending and health savings accounts
- Employee Assistance Program with work/life services and no-cost counseling
- Maternity and parental leave
- Adoption assistance
- Business Travel Accident insurance
- Annual bonuses, deferred compensation plan, and grant awards may be available based on eligibility
- Learning and development opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
