Retail Sales – Part Time

Lowe's Companies, Inc.•Muscle Shoals, AL

7d•Onsite

About The Position

As a Customer Service Associate at Lowe's, you provide friendly, professional customer service and help shoppers find products and services for their home improvement needs. You listen to customers, answer questions, help them select and handle merchandise, and ensure their needs are met. Most work involves customer interaction and organizing merchandise, with daily tasks varying by department. Associates are assigned to a department according to hiring needs and skillsets. Departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. The role may involve preparing merchandise for customers, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. Occasional travel to meetings, training, or neighboring stores may be needed, but regular travel is not required. The work environment can include indoor and outdoor conditions, varying climates, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, limiting single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or as needed. Powered equipment should be used when required, with proper training or assistance from a trained coworker.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-functionally train in other store areas to help provide customer service.
Prepare merchandise for customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, and cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.