Retail Sales – Part Time

Lowe's Companies, Inc.•Hurst, TX

7d•Onsite

About The Position

As a Customer Service Associate at Lowe’s, you provide friendly, professional service and help customers find products and services for their home improvement needs. You welcome customers, answer questions, assist with product selection and merchandise, and help ensure their needs are met. The role is assigned to a store department based on hiring needs and your skillsets. Departments may include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. You will spend much of your time listening to customers, answering questions, and organizing merchandise. Depending on your department, you may prepare merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. The role may involve occasional merchandise loading and work in varying indoor and outdoor weather conditions. Travel is not regularly required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Follow lifting guidelines, limiting single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
A certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Military or veteran background; Lowe’s strongly encourages military and veteran talent to apply.

Responsibilities

Welcome customers, answer questions, and deliver friendly and professional customer service.
Help customers locate, select, and handle merchandise.
Replenish merchandise by identifying empty shelf areas and down stocking products.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-functionally train in other store areas to help provide customer service.
Prepare department merchandise for customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.