Customer Service Associate

Hertz•Hanover, MD

1d•Onsite

About The Position

As a Customer Service Associate, you will be interacting with our customers to provide world-class service to rental car customers by providing helpful, courteous, and quality assistance. This includes flexing into various customer service roles, including providing attentive, courteous, and expeditious service to our customers as they return their vehicles, greeting customers and responding to customers' inquiries regarding vehicles and providing directions as needed. This also includes helping customers who come to the counter to process their rental, and providing a seamless experience to customers who are exiting the rental car center.

Requirements

1+ years of customer service experience
Passion for customer service and attention to detail
Self-motivated to achieve and exceed targeted goals
Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.
Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
Proficiency in English
Good communication skills both written and oral.
Communicate in English clearly and proficiently.
Work in a fast-paced environment with a variety of tasks.
Excellent organizational and time management skills
Demonstrate professionalism and interpersonal skills
Proven experience of working well within a team
100% customer focus, with proven experience within a customer facing environment

Nice To Haves

Candidates fluent in other languages are encouraged to apply

Responsibilities

Providing helpful, courteous, and quality assistance to rental car customers.
Providing attentive, courteous, and expeditious service to customers returning vehicles.
Greeting customers and responding to inquiries regarding vehicles and providing directions.
Assisting customers at the counter to process their rentals.
Providing a seamless experience to customers exiting the rental car center.

Benefits

Hourly Rate is $18.50 + Commission.
On Target Earning potential of starting 2%; which includes monthly bonus plans.
Eligible, Up to 12% Bonus
Up to 40% off the base rate of any standard Hertz Rental
Medical, Dental & Vision plan options
Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more