Retail Sales – Part Time

Lowe's Companies, Inc.•Carlsbad, NM

7d•Onsite

About The Position

As a Customer Service Associate at Lowe's, you combine strong customer service skills with genuine care for people to help customers feel comfortable while shopping and solve their home improvement challenges. You welcome customers, help them find the right products and services, and assist throughout their shopping experience. The role involves listening and answering questions, locating and selecting merchandise, organizing and replenishing shelves, processing orders and deliveries, and occasionally loading merchandise. Duties vary by department and may include preparing products to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. Associates work in a department selected according to hiring needs and skillsets. Possible departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Work may take place indoors or outdoors in changing weather and climate conditions, with possible exposure to noise and moving or shaking objects and equipment. Associates must follow lifting guidelines; single lifts are limited to 75 pounds, with team lifts used minimally starting at 75 pounds or when needed. Powered equipment should be used as required with proper training or assistance from a trained coworker.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
A certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-functionally train in other store areas to help provide customer service.
Prepare merchandise based on customer needs, including tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.