Customer Service Associate

MONSIEUR TOUTON SELECTION LTD•Baltimore, MD

14d•$42,000 - $44,000•Onsite

About The Position

Monsieur Touton Selection, MD. is currently seeking a Customer Service Associate to join our Maryland team. The Customer Service Associate will be responsible for processing orders, preparing correspondence, and fulfilling customer inquiries to ensure customer satisfaction.

Requirements

High School diploma or equivalency required.
Minimum of 2 year of experience in customer service or similar role.
Excellent organizational skills and attention to detail.
Strong written and verbal communication skills.
Excellent interpersonal skills, muti-tasking, and responding to high volume of phone calls and emails.
Strong time management skills and finding the positive in situations.

Responsibilities

Correspond daily with sales representatives (email, phone, and in-person)
Manage high volume phone calls
Filing
Verify and address incoming emails in a timely manner
Process incoming orders (calls, fax, email)
Communicate with warehouse regarding ETA’s and any delivery issues to ensure smooth delivery to customers
Confirm product availability on a need basis
Verify pending order status and update sales reps, accordingly, taking initiative when necessary
Meet deadlines in accordance with warehouse order submissions
Interact with warehouse daily to ensure the transfer of orders is submitted correctly and efficiently
Communicate with credit department regarding orders being held
Address customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Recommend potential products or services to sales & management by collecting customer information and analyzing customer needs
Troubleshooting common issues with a product or service
Post all invoices and samples
Run daily morning reports
Process returns (Pick up)
Perform other duties as assigned