Customer Service Associate
About The Position
Jaeckle Distributors has a great opportunity for an experienced and team-oriented Customer Service Associate. The position is located at our progressive company headquarters in Madison, WI. Under the direction of the Customer Service Manager, the Customer Service Associate will take inbound customer calls and assist with placing orders, checking stock, or resolving issues. Teamwork, great communication, and a focus on the customer are essential for success in this role. Our Customer Service Team is friendly and takes great pride in their contribution to the Jaeckle customer experience. You would be joining a team of experienced people ready and willing to help you succeed!
Requirements
- At least two years of customer service experience
- Experience in a call center environment working in a call queue
- Strong keyboard and computer skills
- Positive "how can I help" attitude
- Ready to learn new systems and processes
- Interest in learning about new products
- Pride in work ethic and attention to detail
Nice To Haves
- Willingness to work for a company who believes in doing its absolute best for the customer
- Willingness to work Monday through Friday and have weekends off
- Comfortable dressing casually and being comfortable in the work environment
- Desire for an aggressive PTO plan that supports time off with family and friends
Responsibilities
- Take inbound customer calls
- Assist with placing orders
- Check stock
- Resolve customer issues
- Make outbound calls to seek new or additional sales
Benefits
- Aggressive PTO plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
