Retail Sales – Part Time

Lowe's Home Centers•San Diego, CA

About The Position

The Customer Service Associate welcomes Lowe’s customers and helps them find products and services for home improvement needs. Associates listen to customers, answer questions, help locate and select merchandise, and ensure customer needs are met. They may occasionally load merchandise and spend time organizing and replenishing products. Daily duties vary by department and hiring needs. Departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. The role may involve preparing merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. Associates may also cross-train in other store areas and perform other duties as assigned. The position does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions vary by location and may include indoor and outdoor environments, extreme heat or cold, damp or windy conditions, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, including limiting single lifts to 75 pounds; team lifts and powered equipment are used as needed with appropriate training or assistance.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
Follow lifting guidelines, limiting single lifts to 75 pounds; use team lifts or powered equipment as required and with appropriate training or assistance.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
A certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
Accurately process orders and deliveries so customers receive merchandise as expected and on time.
Cross-train in other store areas to support customer service.
Prepare merchandise based on customer needs, including mixing paint or cutting pipe, wood, drywall, and blinds.
Guide customers through shopping or checkout.
Occasionally load merchandise.
Perform other duties as assigned.

Benefits

Competitive pay and flexible schedules.
Health insurance options.
Tuition assistance and education support programs, including trade skills scholarships.
Company-matching 401(k).
Optional Employee Stock Purchase Program.
10% Lowe’s Associate Discount and broad discount platform.
Track to the Trades program and learning and development opportunities.
Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick, and volunteer time.
Flexible spending and health savings accounts.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Other discretionary benefits, based on eligibility, including annual bonuses, deferred compensation, and grant awards.