Retail Sales – Part Time

Lowes • Burbank, CA

6d • $17 - $18

About The Position

The Customer Service Associate welcomes customers to Lowe’s and helps them find the right products and services for their home improvement needs. The role involves listening to customers, answering questions, helping them locate and select merchandise, occasionally loading merchandise, and ensuring their needs are met. Associates are assigned to a department based on hiring needs and skillsets, with assignments potentially including Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Daily responsibilities may vary by department and may include preparing merchandise to customer specifications, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.

The position requires prolonged standing, sitting, and other activities needed to perform the job. Work may take place indoors or outdoors and involve variable climates, extreme heat or cold, wet, damp, humid, windy, or drafty conditions, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines: single lifts are limited to 75 pounds, with team lifts used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. Pay is $17.00–$18.40 per hour; starting pay may vary based on factors including position, location, education, training, and experience.

Requirements

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to read, write, and perform basic arithmetic, including addition and subtraction.
• Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
• Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

• At least 6 months of retail and/or customer service experience.
• Bilingual skills.
• Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

• Welcome customers, answer questions, and provide friendly, professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by identifying empty shelf areas and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver customer service.
• Prepare merchandise in the department to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Benefits

• Multiple health insurance options, including health, dental, and vision insurance.
• Tuition assistance and other education support, including trade skills scholarships.
• 401(k) retirement account with company match.
• Employee Stock Purchase Plan, subject to eligibility.
• 10% Associate Discount and a broad discount platform.
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick, and volunteer time.
• Life and disability insurance.
• Flexible spending and health savings accounts.
• Employee Assistance Program with concierge and work/life services and no-cost counseling.
• Maternity and parental leave.
• Adoption assistance.
• Business Travel Accident insurance.
• Learning and development opportunities.
• Wellness programs.
• Other discretionary benefits, based on eligibility, may include annual bonuses, deferred compensation, and grant awards.
• Parental and family-building benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed