Part Time Customer Service (20-25 hours per week)

TWE Nonwovens US Inc • Fort Wayne, IN

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About The Position

We are seeking an accurate and detail-oriented Customer Service Data Entry Specialist. In this role, you will be the backbone of our database, ensuring customer records are up-to-date while providing friendly, efficient support to client inquiries. The ideal candidate possesses a quick and accurate typing speed, exceptional problem-solving skills, and a commitment to data confidentiality. Please note that this role will begin as a temporary assignment but has the potential to become a full-time, permanent position.

Requirements

• 1–3 years of experience in data entry, clerical administration, or customer support.
• Proficiency in touch typing with high accuracy (typically 45+ WPM).
• Intermediate proficiency in Microsoft Office Suite (Word, Excel).
• Meticulous eye for spotting errors and maintaining data integrity.

Responsibilities

• Input, update, and maintain customer account information and records into company software and databases.
• Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat, ensuring a high level of customer satisfaction.
• Review data for errors, correct discrepancies, and cross-reference information against source documents before finalizing entries.
• Process Purchase Orders, Purchase Releases, Trial orders and all other customer order related documentation.
• Scan, organize, and store physical and digital source documents in compliance with data privacy policies.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed