Customer Service Associate: Kansas City, KS Caledonia, MI Oklahoma City, OK

Farmers•Oklahoma City, KS

1d•$18 - $21•Remote

About The Position

We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate . Connect with us on Instagram , LinkedIn and TikTok , and let’s build something incredible together! Workplace: Remote ( #LI-Remote ) Please submit an updated résumé that includes your most recent role and up to seven years of work history, with clearly listed employment dates. A cover letter is not required for consideration. Training and Department Overview Start Date: Monday, June 8, 2026 Paid Training: Monday-Friday, 8:00AM-4:45PM Central Time, 8 weeks. Starting Pay: $18.23–$20.66 per hour, based on geographic location and experience. Work Location: This is a fully remote position . However, applicants must reside within 50 miles of one of the following office locations to be eligible for future promotional opportunities: 5665 North Kraft Lake Drive, Caledonia, MI 49316 10200 Abilities Way, Kansas City, KS 66111 7340 W. Memorial Road, Oklahoma City, OK 73142 Must provide own chair and desk, in addition to having a dedicated workspace, free of noise and distractions. A Day in the Life of a Farmers Claims Customer Service Associate As a valued member of a diverse and collaborative team, you play a key role in supporting our customers when they need us most. You’re the first voice they hear, assisting with a wide range of situations, from auto and home claims to motorhome incidents and roadside assistance. Working remotely, you’ll take inbound calls from the comfort of your home, with access to a variety of shift options. Structured work environment, taking calls up to 7 hours of your day. You guide customers through the claims process, setting clear expectations and helping them feel at ease. Accuracy and attention to detail are essential, and you’ll be fully trained to document each interaction with care. You’re part of a supportive team environment, where collaboration and encouragement are part of the daily routine, led by a dedicated supervisor.

Requirements

Strong verbal communication and active listening skills.
Proficient in both written and spoken English.
Assumes personal accountability for actions and outcomes.
Possesses flexability to work in a fast paced, dynamic environment.
Strong technical aptitude, including the ability to navigate multiple systems, computer screens, and communication platforms simultaneously.
Ability to troubleshoot connectiviety issues, if needed.
Typing speed of at least 30 WPM with 90% accuracy.
High School Diploma or equivalent required.

Nice To Haves

Customer service experience is highly preferred.
Remote contact center experience is a plus, but not required.

Responsibilities

Responds to inbound telephone inquiries in a Claims Contact Center.
Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
Provide customers with an explanation of the claim process.
May authorize services such as road side assistance and rental cars.
Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
Ensures all customer interactions are clearly and accurately documented in the claim file.
Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.

Benefits

Farmers offers a competitive salary commensurate with experience, qualifications and location.
Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance