Retail Sales – Part Time
About The Position
The Customer Service Associate welcomes Lowe’s customers and helps them find the products and services that meet their home improvement needs. The role focuses on listening to customers, answering questions, providing friendly and professional service, helping customers select and handle merchandise, and keeping merchandise stocked and organized. Associates may occasionally load merchandise and prepare products to meet customer needs, such as tinting paint, cutting pipe, wood, drywall, or blinds. Assignments are in one of several store departments, based on hiring needs and skillsets, and daily responsibilities may vary by department. Associates may also cross-train in other store areas and guide customers through shopping or checkout. The position may involve inside and outside work in changing weather and climate conditions, exposure to noise and moving or shaking equipment, and physical activities including prolonged standing or sitting and lifting. Lifting guidelines limit single lifts to 75 pounds; team lifts or powered equipment are used as appropriate. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help deliver customer service.
- Prepare merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Health insurance options
- Tuition assistance and education support programs, including trade skills scholarships
- 401(k) retirement account with company match
- Employee Stock Purchase Plan, subject to eligibility
- 10% Associate Discount and broad discount platform
- Flexible schedules
- Health, dental, and vision insurance
- Life and disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- Employee Assistance Program, including work/life services and no-cost counseling
- Maternity and parental leave
- Adoption assistance
- Learning and development opportunities
- Business travel accident insurance
- Annual bonuses, deferred compensation plan enrollment, and grant awards, subject to eligibility
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
