Retail Sales – Part Time
About The Position
As a Customer Service Associate at Lowe's, you provide friendly, professional customer service and help customers find products and services for their home improvement needs. You welcome customers, answer questions, assist with product selection and handling, and help ensure customers' needs are met. You may occasionally load merchandise and spend much of your time listening to customers, answering questions, and organizing merchandise. Associates are assigned to a department based on hiring needs and skillsets. Departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. Department-specific tasks may include preparing merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. The role may involve inside and outside work in varying weather conditions, exposure to noise and moving or shaking objects and equipment, and occasional travel to meetings, training, or neighboring stores. The posted pay range is $17.50–$18.90 per hour; starting pay may vary based on factors including the position offered, location, education, training, and experience.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
- Follow lifting guidelines that limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
- Use powered equipment as required, with proper training or assistance from a trained coworker.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
- Military or veteran background; Lowe's encourages military and veteran candidates to apply.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other areas of the store to help provide customer service.
- Prepare merchandise for customers, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
- Occasionally load merchandise.
- Travel occasionally to meetings, training, or to support neighboring stores, as needed.
Benefits
- Health insurance options, including health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
- Flexible spending and health savings accounts.
- 401(k) retirement account with company match.
- Employee Assistance Program with concierge, work/life services, and no-cost counseling.
- Education support programs, including tuition assistance and trade skills scholarships.
- Maternity and parental leave.
- Adoption assistance.
- Lowe's Associate Discount and a broad discount platform.
- Potential discretionary annual bonuses, based on eligibility.
- Optional Employee Stock Purchase Plan and/or deferred compensation plan, based on eligibility.
- Grant awards, based on eligibility.
- Track to the Trades program.
- Learning and development opportunities.
- Business Travel Accident insurance.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
