Retail Sales – Part Time
About The Position
The Customer Service Associate welcomes customers to Lowe’s and helps them find products and services for their home improvement needs. The role involves answering questions, assisting with product selection and handling, guiding customers through shopping or checkout, and helping ensure customer needs are met. Associates spend much of their time listening to customers, answering questions, and organizing merchandise, with daily duties varying by department. Associates work in a department assigned according to hiring needs and skillsets. Departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. Duties may include restocking shelves, processing orders and deliveries, preparing merchandise to meet customer needs, occasionally loading merchandise, and cross-training in other store areas. The role may involve occasional travel to meetings, training, or neighboring stores. Work may take place indoors or outdoors and expose associates to variable weather, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, including limiting single lifts to 75 pounds and using team lifts or powered equipment as appropriate.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
- Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
- Military or veteran background is encouraged.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate and handle merchandise.
- Restock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-train in other store areas to help provide customer service.
- Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
- Occasionally load merchandise as needed.
Benefits
- Health insurance options
- Tuition assistance and education support programs
- 401(k) retirement account with company match
- Employee Stock Purchase Plan
- Associate discount
- Track to the Trades program
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- Employee Assistance Program, including work/life services and no-cost counseling
- Trade skills scholarships
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Broad discount platform
- Annual bonuses, deferred compensation plan enrollment, and grant awards may be available as discretionary benefits based on eligibility
- Wellness programs
- Learning and development opportunities
- Flexible schedules
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
