Full Time - Outlet Customer Service Associate - Day

Lowe's Companies, Inc.•Avon, MA

35d•$16 - $17•Onsite

About The Position

The Customer Service Associate role at Lowe's Outlets is responsible for providing excellent customer service, assisting customers with their needs, and supporting various store operations. This includes helping customers locate and select merchandise, answering product-related questions, processing sales transactions, and maintaining a clean and safe store environment. The associate will also be involved in generating leads for specialized programs and cross-training in other outlet areas to ensure comprehensive customer support.

Requirements

Provides SMART customer service at all times through the daily execution of Lowe's Outlets.
Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
Demonstrates sincere appreciation to customers.
Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s Outlet programs.
Provides prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance.
Writes customer contracts and invoices for equipment rental.
Cross-functionally trains in other areas of the Outlet to help deliver the best customer service.
Generates leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs.
Uses store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information.
Down stocks merchandise by looking for empty areas on shelves and replenishing supplies.
Prepares merchandise in department of responsibility based on customer requirements/specifications.
Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm.
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.
Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler).
Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions.
Assists Pro customers to find product by walking the customer to the correct aisle and bay.
Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out” shopping experience.
Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs.
Uses the SMART phone and sales terminal to enroll customers into these beneficial programs.
Uses the point-of-sale terminals to process walk up, phone, email, and online orders.
Calls vendors to verify product availability and cost as needed.
Helps customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage.
Uses cash register to process sales transactions according to company guidelines.
Delivers excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to come back to Lowe’s Outlets.
Completes freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders.
Processes returns to the Distribution Centers and appropriately disposes/returns items.
Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries.
Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns.
Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed).
Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance.

Responsibilities

Provides SMART customer service by assisting customers in locating, demonstrating, and selecting merchandise.
Responds knowledgeably and promptly to customer and employee questions, guiding them through projects when necessary.
Communicates product information, feature benefits, applications, and warranty details related to Lowe’s Outlet programs.
Supports checkout functions, call buttons, and departmental pages.
Writes customer contracts and invoices for equipment rental.
Cross-functionally trains in other areas of the Outlet to enhance customer service delivery.
Generates leads for Project Specialist Exterior (PSE) programs by engaging customers about their project needs.
Uses store systems to prioritize loads, print pricing labels, and look up item information.
Down stocks merchandise by replenishing empty shelf areas.
Prepares merchandise based on customer requirements and specifications.
Monitors store entrances and exits for merchandise and potential security risks.
Detects signs of shoplifting, theft, and other security risks, and reports them to management or Asset Protection.
Ensures compliance with housekeeping standards for store cleanliness and organization.
Maintains a safe and secure work environment, including conducting safety reviews and securing store areas.
Adheres to all safety requirements relevant to job duties, including top stock safety and proper equipment use.
Operates store equipment as needed, such as Zebra phones, telephones, paging systems, iPhones, copiers, fax machines, computers, CCTV surveillance systems, pallet jacks, electric lifts, and compacter balers.
Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions.
Assists Pro customers by walking them to correct product locations and helping with loading.
Understands and promotes Pro Loyalty, Pro Credit, MSH, Volume Savings, and Pro Delivery programs.
Uses SMART phones and sales terminals to enroll customers in beneficial programs.
Processes various order types (walk-up, phone, email, online) using point-of-sale terminals.
Calls vendors to verify product availability and cost.
Ensures accurate and up-to-date pricing and signage are displayed.
Processes sales transactions accurately using the cash register.
Ensures customer satisfaction during the checkout process.
Completes freight and merchandising fulfillments, moves stock, and schedules shipments.
Checks the quality and accuracy of orders.
Processes returns to Distribution Centers and disposes of/returns items appropriately.
Coordinates and supports deliveries from beginning to end, acting as an expert for delivery-related questions and problems.
Inspects merchandise prior to loading and delivery, prepares merchandise for loading, supports delivery routes, verifies invoices, and assists with product connections or returns.
Inspects and cleans interior and exterior areas of the store as needed.
Ensures staff and customer safety by checking for leaks, spills, and unsafe displays, fixing equipment, and performing preventative maintenance.

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Annual bonuses
Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
Grant awards