Retail Sales – Part Time

Lowe's Companies, Inc.•Glen Carbon, IL

7d•$15 - $16

About The Position

The Customer Service Associate welcomes Lowe’s customers and helps them find the products and services that meet their home improvement needs. Associates listen to customers, answer questions, assist with product selection and handling, and help ensure customer needs are met. They may occasionally load merchandise and spend time organizing and replenishing products. Associates work in a department assigned according to hiring needs and skillsets, such as Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Department duties may include preparing merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. Associates may also guide customers through shopping or checkout, process orders and deliveries, and cross-train in other store areas. The role may involve working indoors and outdoors in varying weather and climate conditions, exposure to noise and moving or shaking objects and equipment, and physical activities including prolonged standing or sitting and lifting. Powered equipment should be used as required, with proper training or assistance from a trained coworker. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Military or veteran background; Lowe’s encourages military and veteran candidates to apply.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-functionally train in other areas of the store to support customer service.
Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.

Benefits

Health insurance options
Tuition assistance and trade skills scholarships
401(k) retirement account with company match
Employee Stock Purchase Plan
10% Associate Discount and broad discount platform
Track to the Trades program
Dental insurance
Vision insurance
Life and disability insurance
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
Flexible spending and health savings accounts
Employee Assistance Program with concierge, work/life services, and no-cost counseling
Maternity and parental leave
Adoption assistance
Business Travel Accident insurance
Annual bonuses, deferred compensation plan enrollment, and grant awards may be available as discretionary benefits based on eligibility
Learning and development opportunities
Wellness programs
Parental and family-building benefits