Retail Sales – Part Time
About The Position
As a Customer Service Associate at Lowe's, you welcome customers and help them find the products and services that fit their home improvement needs. You listen to customers, answer questions, assist with selecting and handling merchandise, and help ensure their needs are met. The role may be assigned to a department based on hiring needs and skills, including appliances, cabinets, flooring, garden, hardware, tools, millwork, building materials, plumbing, electrical, paint, home décor, tool rental, or Pro Services. You will spend most of your time assisting customers and organizing merchandise. Daily tasks vary by department and can include replenishing shelves, processing orders and deliveries, preparing merchandise to meet customer needs, and helping customers through shopping or checkout. Associates may occasionally load merchandise and cross-train in other store areas. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Work conditions vary by location and can include indoor and outdoor weather, extreme temperatures, damp or windy conditions, noise, and moving or shaking objects and equipment. Associates follow lifting guidelines, use team lifts or powered equipment as appropriate, and receive proper training or assistance when needed.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Assist customers with locating and handling merchandise.
- Replenish merchandise by identifying empty shelf areas and down stocking supplies.
- Accurately process orders and deliveries so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to support customer service.
- Prepare department merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Occasionally load merchandise.
- Complete other duties as assigned.
Benefits
- Multiple health insurance options.
- Tuition assistance and education support programs, including trade skills scholarships.
- 401(k) retirement account with company match.
- Employee Stock Purchase Plan, subject to eligibility.
- 10% Lowe's Associate Discount and a broader discount platform.
- Learning and development opportunities, including Track to the Trades.
- Dental insurance.
- Vision insurance.
- Life and disability insurance.
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
- Flexible spending and health savings accounts.
- Employee Assistance Program with work/life services and no-cost counseling.
- Maternity and parental leave.
- Adoption assistance.
- Business Travel Accident insurance.
- Other discretionary benefits based on eligibility, including annual bonuses, deferred compensation, and grant awards.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
