Customer Service Associate-Beverly Hills
Richemont•Beverly Hills, CA
•Onsite
About The Position
A High Jewelry Maison with a strong heritage is seeking a talented individual to join their team. This role is ideal for someone with a strong ability to assist clients and the Sales Team with solving client issues in a fast-paced luxury environment. The company values diversity and inclusion, believing that they foster creativity and knowledge, leading to excellence. They are looking for individuals who are passionate about developing and transmitting expertise with care and without compromise, and who are excited to contribute to new projects that allow the Maison to reinvent itself.
Requirements
- At least 2 years of experience in a Sales Administration or Customer Service role
- Proficiency with Microsoft Office
- Proficiency with SAP
- Valid work authorization for employment in the USA
Nice To Haves
- Bachelor’s degree
- Experience in luxury watches or jewelry industry
Responsibilities
- Manage product registration for repairs and maintenance
- Obtain updates from service facilities and factories
- Assist sales associates with client communications
- Ensure that After Sales Service statistical information and inventory results are correct
- Consult with Management or members of the Sales Team on related After Sales issues
- Provide support to Sales Associates and to the Back-Office team as needed
- Assist in maintaining the store’s appearance
Benefits
- Medical
- Dental
- Vision programs
- Health savings accounts
- Flexible spending accounts
- Life insurance
- Disability benefits
- 401(k) with employer match
- Paid time off
- Wellness reimbursement benefit
- Employee assistance program
- Volunteer days off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
