Retail Sales – Part Time
About The Position
As a Customer Service Associate at Lowe's, you welcome customers and help them find products and services for their home improvement needs. You listen to customers, answer questions, help them select and locate merchandise, and make sure their needs are met. The role may involve loading merchandise, organizing and replenishing shelves, processing orders and deliveries, and preparing products for customers. Duties vary by department and may include tasks such as mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. Associates work in a department selected according to hiring needs and skillsets, such as Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Associates may also cross-train in other store areas. The role does not require regular travel, although occasional travel to meetings, training, or neighboring stores may be needed. Working conditions vary by location and may include indoor and outdoor work, exposure to extreme heat or cold and other weather conditions, and exposure to noise and moving or shaking objects and equipment. Associates must follow lifting guidelines, including limiting single lifts to 75 pounds and using team lifts or powered equipment when appropriate and properly trained.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate and handle merchandise.
- Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help deliver customer service.
- Prepare merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Health insurance options.
- Tuition assistance and education support programs, including trade skills scholarships.
- 401(k) retirement account with company match.
- Employee Stock Purchase Plan (eligibility may apply).
- 10% Lowe's Associate Discount and a broad discount platform.
- Flexible schedules.
- Health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
- Flexible spending and health savings accounts.
- Employee Assistance Program with work/life services and no-cost counseling.
- Business Travel Accident insurance.
- Maternity and parental leave.
- Adoption assistance.
- Wellness programs.
- Learning and development opportunities.
- Potential annual bonuses, deferred compensation plan enrollment, and grant awards, subject to eligibility.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
