Retail Sales – Part Time
About The Position
The Customer Service Associate welcomes customers to Lowe's and helps them find products and services for home improvement needs. The role involves answering questions, helping customers locate and select merchandise, occasionally loading merchandise, and ensuring customer needs are met. Associates work in a department assigned according to hiring needs and skillsets, such as appliances, cabinets, flooring, garden, hardware, tools, building materials, plumbing, electrical, paint, home décor, tool rental, or Pro Services. Daily responsibilities vary by department and may include preparing merchandise to customer specifications, such as tinting paint, cutting pipe, wood, drywall, or blinds. The role involves frequent customer interaction, listening and responding to questions, organizing and replenishing merchandise, processing orders and deliveries, and cross-functional training in other store areas. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. Work may take place indoors and outdoors, with exposure to varying temperatures, moisture, wind, noise, and moving or shaking equipment.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities needed to perform the job.
- Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately and on time.
- Cross-functionally train in other store areas to support customer service.
- Prepare merchandise according to customer needs, such as tinting and mixing paint or cutting pipe, wood, drywall, or blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Health insurance options
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program, including work/life services and no-cost counseling
- Tuition assistance and trade skills scholarships
- Maternity and parental leave
- Adoption assistance
- Associate discount and broad discount platform
- Optional Employee Stock Purchase Plan
- Annual bonuses, deferred compensation, and grant awards, subject to eligibility
- Track to the Trades program
- Learning and development opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
