Customer Service Associate
About The Position
Dempsey is seeking a capable and motivated individual for an entry-level Customer Care & Service Delivery role. This position is ideal for someone with limited direct customer service experience but who possesses strong learning ability, good judgment, attention to detail, and the potential for rapid growth in a business setting. The role will initially involve supporting the Customer Service team with essential operational tasks such as invoicing, month-end support, customer communications, order follow-up, and reporting. The intention is for this role to evolve into a full Customer Service Representative position within the Food Division in approximately 12 months, contingent on performance and readiness.
Requirements
- College diploma, university degree or certificate in Business, Communications, Supply Chain, Operations or a related discipline required.
- Comfortable using Microsoft Office; proficient with Excel and Outlook.
- Clear and professional written and verbal communication in English.
- Candidates must be legally authorized to work in Canada on an ongoing basis.
- Dempsey is unable to provide immigration or work permit sponsorship for this position, now or in the future.
Nice To Haves
- Recent graduates are encouraged to apply.
- Some previous part-time/seasonal work experience in retail, manufacturing, distribution, hospitality, customer service or another operational environment is considered an asset.
- Familiarity with business systems is an asset.
- A quick learner who can understand and retain new processes.
- Organized and comfortable working with detailed, time-sensitive information.
- Naturally curious and willing to ask thoughtful questions.
- Able to follow processes while gradually developing independent judgment.
- Comfortable taking ownership of assigned work and seeing it through.
- Reliable, responsive, and attentive to detail.
- Comfortable working across multiple priorities and teams.
- Customer-minded and able to understand how behind-the-scenes work affects the customer experience.
- Motivated to learn, take on increasing responsibility, and build a career in Customer Service and Operations.
- Must be a strong relationship builder who connects naturally with customers, communicates confidently, and earns trust through responsive, thoughtful service.
Responsibilities
- Support day-to-day Customer Service operations and help ensure customer orders move through the process accurately and efficiently.
- Complete invoicing and related order-processing activities.
- Support month-end order and invoicing requirements, including follow-up on outstanding items.
- Prepare and send routine customer communications, including delay notices, shipment updates and requests for information.
- Monitor open items and follow up with internal teams to help keep orders moving.
- Maintain accurate customer, order and delivery information within Dempsey systems.
- Assist with operational reports, trackers, documentation and recurring Customer Service activities.
- Provide additional support during periods of high volume, special projects or changing business needs.
- Work closely with Customer Service, Supply Chain, Warehousing, Pricing and Sales to resolve routine order and customer requirements.
- Learn how inventory, pricing, purchasing, warehousing and transportation impact customer orders.
- Recognize when information is missing or unclear and proactively obtain the information required to move work forward.
- Support process improvements that reduce manual effort and improve service consistency.
- Independent customer order entry and management.
- Resolution of routine customer and order issues.
- Coordination of customer requirements across internal teams.
- Increasing ownership of customer relationships and account activity.
- Ultimately, management of a portfolio of Food Division customer accounts as a fully functioning Customer Service Representative.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
