Retail Sales – Part Time

Lowe's Home Centers•Champaign, IL

About The Position

The Customer Service Associate welcomes customers to Lowe’s and helps them find the right products and services for their home improvement needs. The role involves listening to customers, answering questions, locating and selecting merchandise, occasionally loading merchandise, and ensuring customer needs are met. Associates may work in Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services, depending on hiring needs and skillsets. Daily responsibilities may vary by department. The position involves organizing and replenishing merchandise, processing orders and deliveries, and preparing merchandise to meet customer needs, such as tinting and mixing paint or cutting pipe, wood, drywall, and blinds. Associates may cross-train in other store areas and guide customers through shopping or checkout. Regular travel is not required, although occasional travel to meetings, training, or neighboring stores may be needed. Work may involve indoor and outdoor conditions, changing climates, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, use powered equipment as required, and work with trained assistance when needed.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Follow lifting guidelines, limiting single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Military or veteran background; Lowe’s encourages military and veteran talent to apply.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-train in other areas of the store to support customer service.
Prepare merchandise based on customer needs, including tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, and cutting blinds.
Guide customers through shopping or checkout.
Occasionally load merchandise.
Complete other duties as assigned.

Benefits

Competitive pay and flexible schedules.
Health insurance options.
Tuition assistance and trade skills scholarships.
401(k) retirement account with company match.
Employee Stock Purchase Plan, subject to eligibility.
10% Lowe’s Associate Discount and other discounts.
Learning and development opportunities, including the Track to the Trades program.
Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
Employee Assistance Program with work/life services and no-cost counseling.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Parental and family-building benefits.
Annual bonuses, deferred compensation plan, and grant awards may be available based on eligibility.