Customer Service Associate

Sunburst Memorials • Saint Cloud, MN

44d • $20 - $25 • Onsite

About The Position

The Customer Service Associate plays an important role at Sunburst Memorials in delivering outstanding customer service and sales support while ensuring a high-quality product that honors and memorializes loved ones. This position has a base hourly range of $20 - $25 per hour.

Requirements

• High School Diploma or equivalent
• 1+ year customer service experience in an office setting
• Valid driver’s license with clean driving record
• Demonstrate strong multitasking, time management, and organizational skills with a high level of accuracy and attention to detail
• Self-motivated with a positive, solution-focused attitude and strong interpersonal skills for effective collaboration across all organizational level
• Proficient in Microsoft Office and Windows-based applications, with strong verbal and written communication, math, spelling, and proofreading skills
• Able to work independently while contributing effectively in team settings, with a strong commitment to continuous learning and development

Nice To Haves

• 3+ years customer service experience in an office setting
• Prior granite experience

Responsibilities

• Order Processing & Quality Control: accurately enter memorial product orders (e.g., granite, photos, bronze, vases), perform quality checks on order and design work, track performance metrics, and troubleshoot issues through cross-functional collaboration to ensure accuracy and customer satisfaction
• Client Support & Team Collaboration: provide accurate product details, pricing, and order updates while collaborating with sales, design, and operations teams to meet deadlines and maintain prompt, respectful communication across all channels (mail, email, fax, phone, etc.)
• Process Knowledge & Operational Support: understand the full granite process from intake to completion, maintain accurate file records and order entries, basic estimating tasks, and assist with overflow projects and additional duties as needed

Benefits

• A path to ownership in the company through our Employee Stock Ownership Plan (ESOP)
• Comprehensive benefits package, including health, vision and dental insurance and a Health Savings Account (HSA) option with a generous company contribution
• Employer paid short-term and long-term disability coverage
• Paid holidays and paid time off
• A collaborative environment where we believe that laughter and fun bond us together

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED