Retail Sales – Part Time

Lowe's Companies, Inc. • Hackettstown, NJ

7d • $16 - $17

About The Position

As a Customer Service Associate at Lowe's, you welcome customers and help them find the right products and services for their home improvement needs. You listen to customers, answer questions, assist with product selection and handling, and help ensure their needs are met. You may occasionally load merchandise and organize or replenish shelves. Daily responsibilities vary by department, and associates work in a department assigned according to hiring needs and skillsets. Departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services.

The role may involve preparing merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. Associates may also guide customers through shopping or checkout, process orders and deliveries, and cross-functionally train in other store areas. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Working conditions vary by location and may include indoor and outdoor weather conditions, extreme heat or cold, wet, damp, humid, windy, or drafty environments, noise, and moving or shaking objects and equipment. Lifting methods depend on the role, weight, and volume. Associates must follow lifting guidelines, limit single lifts to 75 pounds, use team lifts minimally starting at 75 pounds or when needed, and use powered equipment when required with proper training or assistance.

Requirements

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to read, write, and perform basic arithmetic, including addition and subtraction.
• Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
• Follow lifting guidelines, including limiting single lifts to 75 pounds and using team lifts or powered equipment as required.

Nice To Haves

• At least 6 months of retail and/or customer service experience.
• Bilingual skills.
• Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

• Welcome customers, answer questions, and provide friendly, professional customer service.
• Help customers locate and handle merchandise.
• Down stock merchandise by identifying empty shelf areas and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver customer service.
• Prepare merchandise based on customer needs, including tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, and cutting blinds.
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Benefits

• Multiple health insurance options.
• Tuition assistance and education support, including trade skills scholarships.
• 401(k) retirement account with company match.
• Optional Employee Stock Purchase Plan.
• 10% Lowe's Associate Discount and broader discount platform.
• Flexible schedules.
• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
• Flexible spending and health savings accounts.
• Employee Assistance Program, including work/life services and no-cost counseling.
• Business Travel Accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Learning and development opportunities.
• Other discretionary benefits, based on eligibility, including annual bonuses, deferred compensation plan enrollment, and grant awards.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed