Retail Sales – Part Time
About The Position
The Customer Service Associate welcomes Lowe’s customers and helps them find products and services for home improvement needs. The role focuses on listening to customers, answering questions, providing professional service, helping customers select and handle merchandise, and keeping merchandise organized and stocked. Associates work in a department assigned according to store hiring needs and their skillsets, such as appliances, flooring, garden, hardware, tools, building materials, plumbing, electrical, paint, home décor, tool rental, or Pro Services. Duties vary by department and may include preparing merchandise to meet customer needs, processing orders and deliveries, assisting with checkout, and occasionally loading merchandise. Associates may cross-train in other store areas. The role does not require regular travel, although occasional travel to meetings, training, or neighboring stores may be needed. Work may take place indoors or outdoors, with exposure to varying weather, temperatures, humidity, noise, and moving equipment. The listed pay range is $16.00–$17.30 per hour; starting pay may vary based on position, location, education, training, and experience.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
- Follow lifting guidelines, which limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed. Use powered equipment as required, with proper training or assistance from a trained coworker.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate, select, and handle merchandise.
- Restock shelves by identifying empty areas and replenishing merchandise.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-train in other areas of the store to support customer service.
- Prepare merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Occasionally load merchandise.
- Complete other duties as assigned.
- Travel occasionally to meetings, training, or neighboring stores when needed.
Benefits
- Health insurance options
- Tuition assistance and education support programs, including trade skills scholarships
- 401(k) retirement account with company match
- Employee Stock Purchase Plan (eligibility-based)
- 10% associate discount and broad discount platform
- Flexible schedules
- Health, dental, and vision insurance
- Life and disability insurance
- Paid time off, which may include vacation, holidays, sick time, and volunteer time
- Flexible spending and health savings accounts
- Employee Assistance Program, including work/life services and no-cost counseling
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Learning and development opportunities
- Annual bonuses, deferred compensation plan, and grant awards (discretionary and eligibility-based)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
