Retail Sales – Part Time

Lowe's Companies, Inc. • Springville, NY

7d • $16 - $16

About The Position

As a Customer Service Associate at Lowe’s, you welcome customers and help them find products and services for their home improvement needs. You listen to customers, answer questions, assist with product selection and merchandise handling, and help ensure their needs are met. Most work involves customer interaction and organizing merchandise, with daily responsibilities varying by department.

Associates are assigned to a department based on hiring needs and skillsets. Departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. The role may include preparing merchandise for customers, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. Associates may occasionally load merchandise and may cross-train in other store areas.

The role does not require regular travel, although occasional travel to meetings, training, or neighboring stores may be needed. Working conditions vary by location and may include indoor and outdoor work, changing and extreme weather, noise, and moving or shaking objects and equipment. Lifting methods depend on the role, weight, and volume. Associates must follow lifting guidelines, use team lifts when applicable, and use powered equipment only as required and with proper training or assistance.

Requirements

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to read, write, and perform basic arithmetic, including addition and subtraction.
• Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
• Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
• Follow lifting guidelines, which limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
• Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

• At least 6 months of retail and/or customer service experience.
• Bilingual skills.
• Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
• Military or veteran experience is encouraged.

Responsibilities

• Welcome customers, answer questions, and provide friendly, professional customer service.
• Help customers locate, select, and handle merchandise.
• Down stock merchandise by identifying empty shelf areas and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver customer service.
• Prepare department merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
• Guide customers through shopping or checkout.
• Occasionally load merchandise.
• Complete other duties as assigned.

Benefits

• Multiple health insurance options.
• Tuition assistance and other education support, including trade skills scholarships.
• 401(k) retirement account with company match.
• Employee Stock Purchase Plan, subject to eligibility.
• 10% Lowe’s Associate Discount and a broad discount platform.
• Flexible schedules.
• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick, and volunteer time.
• Flexible spending and health savings accounts.
• Employee Assistance Program with concierge and work/life services and no-cost counseling.
• Business Travel Accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Learning and development opportunities.
• Other discretionary benefits, subject to eligibility, may include annual bonuses, deferred compensation, and grant awards.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed