Retail Sales – Part Time

Lowe's Companies, Inc.•Fairview Heights, IL

7d•$15 - $16

About The Position

The Customer Service Associate welcomes customers to Lowe’s and helps them find products and services for their home improvement needs. The role involves listening to customers, answering questions, helping them select and handle merchandise, and ensuring their needs are met. Associates work in a department assigned according to hiring needs and skillsets, including appliances, cabinets, flooring, garden, hardware, tools, building materials, plumbing, electrical, paint, home décor, tool rental, or Pro Services. The position also involves replenishing shelves, accurately processing orders and deliveries, preparing merchandise to meet customer needs, and guiding customers through shopping or checkout. Department-specific preparation may include tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. Associates may occasionally load merchandise and cross-train in other store areas. The work environment may include both indoor and outdoor conditions, variable climates, noise, and moving or shaking objects and equipment. Travel is not regularly required, though occasional travel to meetings, training, or neighboring stores may be needed. The posted pay range is $15.00–$15.60 per hour; starting pay may vary based on factors including position, location, education, training, and experience.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Military or veteran background; Lowe’s encourages military and veteran applicants.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Replenish merchandise by identifying empty shelf areas and restocking them.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-functionally train in other store areas to support customer service.
Prepare department merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Occasionally load merchandise.
Complete other duties as assigned.

Benefits

Multiple health insurance options.
Tuition assistance and other education support, including trade skills scholarships.
401(k) retirement account with company match.
Employee Stock Purchase Plan, subject to eligibility.
10% Lowe’s Associate Discount and a broad discount platform.
Learning and development opportunities, including the Track to the Trades program.
Dental and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Maternity and parental leave.
Adoption assistance.
Business Travel Accident insurance.
Other discretionary benefits based on eligibility, including annual bonuses, deferred compensation plan enrollment, and grant awards.
Wellness programs.