Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and operates an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, answers questions, and shares customer service best practices with team members. Responsibilities span checkout operations, merchandise recommendations, inventory and store upkeep, asset protection, compliance with laws governing regulated products, display construction and maintenance, product placement and stock rotation, and use of store systems and equipment. The associate also supports photo services, web pickup orders, and interior and exterior store maintenance. The role follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends requested training and PPLs.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer service best practices, including interpersonal habits and Walgreens service traits.
- Provide courteous, friendly, fast, and efficient service and recommend items, trade-up products, and companion items.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement company asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
- Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain a clean, neat, orderly store interior and exterior.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other assigned tasks.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
