Customer Service Associate

Walgreens • Monroe, LA

3d

About The Position

The Customer Service Associate delivers a distinctive, friendly, and efficient customer experience. The role includes operating a cash register, helping customers with products and services, resolving issues, and maintaining store merchandise, displays, and cleanliness. Associates also support photo services and web pickup orders, follow asset protection and regulated-product procedures, and comply with company policies. The position requires English fluency except in Puerto Rico and a willingness to work a flexible schedule, including evenings and weekends. Six months of retail experience and prior Walgreens experience are preferred.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
• Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
• Provide courteous, friendly, fast, and efficient service and recommend items, trade-up products, and companion items.
• Operate an assigned cash register; collect payments and provide change; process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as directed.
• Follow asset protection procedures to identify and minimize profit loss.
• Ensure compliance with state and local laws for regulated products, including alcoholic beverages and tobacco products.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Separate food items and place products according to applicable policies and procedures.
• Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
• Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by the manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed