Retail Sales – Part Time

Lowe's Companies, Inc.•Lynchburg, VA

About The Position

The Customer Service Associate provides friendly, professional assistance to Lowe’s customers shopping for home improvement products and services. The associate welcomes customers, helps them find and select merchandise, answers questions, and works to meet customer needs. The role involves organizing and replenishing merchandise, accurately processing orders and deliveries, and occasionally loading merchandise. Associates may work in departments such as Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services, depending on hiring needs and skillsets. Daily work varies by department. Associates may prepare merchandise to meet customer needs, including tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. They may also cross-train in other store areas and guide customers through shopping or checkout. The position does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Work may take place indoors and outdoors, with possible exposure to extreme heat or cold, wet or humid conditions, wind, drafts, noise, and moving or shaking objects and equipment. Physical duties can include prolonged standing or sitting and lifting merchandise. Single lifts are limited to 75 pounds under company guidelines; team lifts or powered equipment are used as appropriate.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly and professional customer service.
Assist customers with locating and handling merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Accurately process orders and deliveries so customers receive merchandise as expected and on time.
Cross-functionally train in other store areas to help provide customer service.
Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.

Benefits

Health insurance options
Tuition assistance and education support programs, including trade skills scholarships
401(k) retirement account with company match
Employee Stock Purchase Plan (eligibility-based)
10% Associate Discount and broad discount platform
Flexible schedules
Health, dental, and vision insurance
Life and disability insurance
Paid time off, which may include vacation, holidays, sick time, and volunteer time depending on role, tenure, and locality
Flexible spending and health savings accounts
Employee Assistance Program with work/life services and no-cost counseling
Business Travel Accident insurance
Maternity and parental leave
Adoption assistance
Learning and development opportunities
Annual bonuses (discretionary and eligibility-based)
Deferred compensation plan and grant awards (discretionary and eligibility-based)
Wellness programs