Retail Sales – Part Time
About The Position
The Customer Service Associate welcomes Lowe’s customers and helps them find products and services that meet their home improvement needs. The role involves listening to customers, answering questions, helping locate and select merchandise, and ensuring customer needs are met. Associates may occasionally load merchandise and may work in a department assigned according to hiring needs and skills, including appliances, cabinets, flooring, garden, hardware, tools, millwork, building materials, plumbing, electrical, paint, home décor, tool rental, or Pro Services. The work includes organizing and replenishing merchandise, processing orders and deliveries, preparing products to meet customer needs, and helping customers through shopping or checkout. Associates may cross-train in other store areas. Work conditions can include indoor and outdoor environments, changing weather and temperatures, noise, and moving or shaking objects and equipment. Travel is not regularly required, though occasional travel to meetings, training, or neighboring stores may be needed.
Requirements
- At least 6 months of experience using a computer to input, access, modify, or output information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
- Follow lifting guidelines, which limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
- Use powered equipment when required, with proper training or assistance from a trained coworker.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Assist customers with locating and handling merchandise.
- Replenish merchandise by identifying empty shelf areas and restocking supplies.
- Process orders and deliveries accurately and on time.
- Cross-functionally train in other store areas to support customer service.
- Prepare merchandise for customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
- Occasionally load merchandise as needed.
Benefits
- Health insurance options
- Tuition assistance and education support
- Company-matching 401(k)
- Employee Stock Purchase Program
- 10% associate discount and broad discount platform
- Trade skills training and scholarships
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- Employee Assistance Program, including work/life services and no-cost counseling
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Annual bonuses, subject to eligibility
- Deferred compensation plan, subject to eligibility
- Grant awards, subject to eligibility
- Learning and development opportunities
- Wellness programs
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
