Retail Sales – Part Time
About The Position
As a Customer Service Associate at Lowe's, you welcome customers and help them find products and services for their home improvement needs. You interact with customers throughout the day, help them find and select merchandise, may occasionally load merchandise, and work to ensure customer needs are met. Most of your time is spent listening to customers, answering questions, and organizing merchandise; responsibilities vary by department. Associates may work in Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services, based on hiring needs and skillsets. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions can include both indoor and outdoor environments, extreme heat or cold, wet or humid conditions, wind or drafts, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, including limiting single lifts to 75 pounds and using team lifts or powered equipment as appropriate, with proper training or assistance. Lowe's is a home improvement company headquartered in Mooresville, North Carolina. It supports communities through programs focused on safe and affordable housing, community spaces, skilled trade development, and disaster relief.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities needed for the job.
- Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help deliver customer service.
- Prepare merchandise for customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Multiple health insurance options
- Tuition assistance and other education support, including trade skills scholarships
- 401(k) retirement account with company match
- Employee Stock Purchase Plan (eligibility-based)
- 10% Lowe's Associate Discount and broader discount platform
- Track to the Trades program
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- Employee Assistance Program, including work/life services and no-cost counseling
- Maternity and parental leave
- Adoption assistance
- Business Travel Accident insurance
- Learning and development opportunities
- Annual bonuses, deferred compensation plan enrollment, and grant awards may be available as discretionary benefits based on eligibility.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
