Customer Service Associate - 7 Month Contract

Give and Go Prepared Foods•Vaughan, ON

About The Position

Responsible to provide excellent Customer Service to all internal and external Customers of Give & Go in accordance with the department’s target objectives. Please note this is a 7-month contract.

Requirements

Completion of high school diploma or equivalent
Minimum 1 years of customer service in an office environment
Strong attention to detail and accuracy
Exceptional time management and follow-up
Excellent communication skills with the ability to summarize issues & provide solutions
Understanding of Microsoft Office applications (Word, Excel, SharePoint)
Able to handle interruptions and distractions effectively, setting appropriate priorities to get the job done
Demonstrate a positive attitude and composure with a high level of professionalism
Ability to work effectively independently, with management, and as part of a team to meet targets
Excellent problem-solving skills with the ability to provide helpful solutions to customer issues

Responsibilities

Responsible for the end-to-end Customer Order process for both manual & EDI PO’s, ensuring the timely and accurate order entry, co-ordinate pick-up or delivery, facilitate accurate invoicing and resolve any en-route customs and/or transportation issues
Develop and build strong positive relationships with external Customers / Brokers and internal key stakeholders such as Sales, Finance, Shipping and Demand Planning in a professional and efficient manner
OS&D Management; – Over, shorts and damages as identified by Customers or Sales in determining root cause and providing a solution
Communicate regularly with Planning Dept, Production, QA and Shipping to ensure Customer requests are met
Look for best practices with established processes and procedures, sharing knowledge transfer with co-workers, and documenting SOPs for all department processes