Customer Service Associate - DC

Equity LifeStyle Properties, Inc.•Grand Rapids, MI

1d•Onsite

About The Position

ELS is hiring for the position of Customer Service Associate - DC in Grand Rapids, Michigan. This role is for an experienced customer service representative who is passionate about helping people. The ideal candidate can listen to customers and provide solutions, patiently explain complex information in a clear and simple manner, and is comfortable with websites, writing emails, and answering phone calls. ELS is a stable and financially secure company in the manufactured housing industry, operating the website mhvillage.com, which helps people buy and sell manufactured homes. The Customer Experience (CX) team supports customers via phone, email, and chat, requiring excellent communication skills, including quick and grammatically correct written responses. Representatives may assist a wide range of users, from individual homeowners to corporate clients. The CX team is small but effective, with a supportive and accessible management team. Data entry and experience with Google Sheets and GMail are also part of the role.

Requirements

More than a couple of years of customer service experience.
Excellent communication skills.
Ability to write responses quickly, using complete sentences that are free from grammatical errors.
Comfortable with websites.
Experience writing emails.
Experience answering phone calls.
Patient and able to explain things in a clear, simple manner.
Ability to work independently.
Problem-solving skills.
Experience with Google Sheets and GMail is helpful.

Responsibilities

Help customers over the phone, email, and chat system.
Write quick responses using complete sentences that are free from grammatical errors.
Answer phone calls and call customers to ask questions about their homes.
Assist customers with listing their homes.
Perform data entry.
Work with Google Sheets and GMail.