Part Time Customer Service Associate
About The Position
PostNet is looking for a friendly, dependable, and organized Part-Time Customer Service Associate to join our Lafayette team. This is a hands-on position where no two days are the same. Much of your day will be spent assisting customers at the counter, processing shipments, receiving and sorting mail and packages, and assisting our private mailbox customers. Most weekday shifts are 12:00 PM to 6:00 PM, with a rotating Saturday shift from 9:30 AM to 3:00 PM at least every other Saturday. The number of weekday shifts will vary based on the Saturday rotation. We're looking for someone who genuinely enjoys helping people, pays attention to details, and likes staying busy. Previous shipping experience is helpful but not required. We provide training on our systems and services.
Requirements
- Strong customer service and communication skills
- Friendly, positive, and professional attitude
- Dependable and punctual
- Strong attention to detail and accuracy
- Comfortable using computers and learning new software
- Ability to stay organized and handle multiple responsibilities
- Comfortable recommending products and services to customers
- Ability to work independently and as part of a team
- Willingness to learn shipping, mailbox, and basic print services
- Ability to stand for extended periods and lift packages up to 50 pounds
- High school diploma or equivalent
- Availability to work weekday afternoons and at least every other Saturday
Nice To Haves
- Previous experience in retail, customer service, sales, shipping, packaging, mail handling, or a copy center is helpful but not required.
- Experience with UPS, FedEx, USPS, DHL, printing, graphic design, or Adobe software is a plus.
Responsibilities
- Greet customers and provide friendly, professional service
- Process shipments using UPS, FedEx, USPS, and DHL
- Help customers select shipping options based on cost, speed, and service needs
- Package customer items for safe shipment
- Receive, sort, and distribute incoming mail and packages
- Maintain accurate private mailbox and package records
- Assist mailbox customers with mail and package pickups
- Accept prepaid package drop-offs
- Process customer transactions and payments
- Answer phones and respond to customer questions
- Assist with basic copying, scanning, printing, and document services
- Learn PostNet products and services and recommend appropriate solutions
- Maintain a clean, organized, and professional work environment
Benefits
- Free uniforms
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Flexible schedule
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
