Part Time Customer Service Associate

PostNet - TX251 • Houston, TX

10h • $14 - $17 • Onsite

About The Position

PostNet is looking for a friendly, dependable, and organized Part-Time Customer Service Associate to join our team at our Vintage Park location in Houston, TX 77070. This is a hands-on customer service position where no two days are the same. Most of your time will be spent assisting customers at the counter, processing shipments, receiving and sorting mail and packages, and assisting our private mailbox customers. You'll also help with basic printing and document services as needed. This position will typically work 2 to 3 days per week. Weekday shifts are primarily 12:00 PM to 6:00 PM. Saturday hours are 10:00 AM to 2:00 PM, and Saturday availability is preferred but not required. We're looking for someone who genuinely enjoys helping people, pays attention to details, and likes staying busy. Previous shipping or retail experience is helpful but not required. We provide training on our systems and services.

Requirements

• Strong customer service and communication skills
• Friendly, positive, and professional attitude
• Dependable and punctual
• Strong attention to detail and accuracy
• Comfortable using computers and learning new software
• Ability to stay organized while handling multiple responsibilities
• Comfortable recommending products and services based on customer needs
• Ability to work independently and as part of a team
• Willingness to learn shipping, mailbox, and basic print services
• Ability to stand for extended periods and lift packages up to 50 pounds
• High school diploma or equivalent

Nice To Haves

• Previous experience in retail or customer service
• Previous experience in shipping or packaging
• Previous experience in sales
• Previous experience in mail handling or mailbox services
• Previous experience with UPS, FedEx, USPS, or DHL systems
• Previous experience with copying, scanning, or basic printing
• Saturday availability is preferred

Responsibilities

• Greet customers and provide friendly, professional service
• Process shipments using UPS, FedEx, USPS, and DHL
• Help customers select shipping options based on cost, speed, and service needs
• Package customer items for safe shipment
• Receive, sort, and distribute incoming mail and packages
• Maintain accurate private mailbox and package records
• Assist mailbox customers with mail and package pickups
• Accept prepaid package drop-offs
• Process customer transactions and payments
• Answer phones and respond to customer questions
• Assist with basic copying, scanning, printing, and document services
• Learn PostNet products and services and recommend appropriate solutions
• Maintain a clean, organized, and professional work environment
• Assist other team members as needed

Benefits

• Free uniforms
• 401(k)
• 401(k) matching
• Competitive salary
• Employee discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED