Retail Sales – Part Time

Lowe's Companies, Inc.•Antioch, CA

7d•$18 - $19•Onsite

About The Position

As a Customer Service Associate at Lowe's, you combine customer service skills with genuine care for people to help customers feel comfortable while shopping. You welcome customers, help them find products and services for home improvement projects, and assist them in selecting and handling merchandise. The role may be assigned to a department based on hiring needs and skillsets, including appliances, cabinets, flooring, garden, hardware, tools, millwork, building materials, plumbing, electrical, paint, home décor, tool rental, or Pro Services. The work involves listening to customers, answering questions, organizing and replenishing merchandise, processing orders and deliveries, and preparing products to meet customer needs. Tasks may include tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. Associates may occasionally load merchandise and may cross-train in other store areas. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions vary by location and may include indoor and outdoor weather, extreme heat or cold, wet or humid conditions, wind or drafts, noise, and moving or shaking objects and equipment. Lifting methods depend on the role, weight, and volume. Associates must follow lifting guidelines, limit single lifts to 75 pounds, and use team lifts minimally starting at 75 pounds or when needed. Powered equipment should be used as required with proper training or assistance from a trained coworker.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift at least 25 pounds unassisted or more than 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate, select, and handle merchandise.
Replenish merchandise by identifying empty shelf areas and down-stocking products.
Process orders and deliveries accurately so customers receive the expected merchandise on time.
Cross-functionally train in other store areas to support customer service.
Prepare merchandise for customers, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Occasionally load merchandise.
Complete other duties as assigned.

Benefits

Multiple health insurance options
Tuition assistance and education support programs
401(k) retirement account with company match
Employee Stock Purchase Plan, subject to eligibility
10% Lowe's Associate Discount and broader discount platform
Track to the Trades program and trade skills scholarships
Dental insurance
Vision insurance
Life and disability insurance
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
Flexible spending and health savings accounts
Employee Assistance Program with work/life services and no-cost counseling
Maternity and parental leave
Adoption assistance
Business Travel Accident insurance
Potential annual bonuses, deferred compensation plan enrollment, and grant awards, subject to eligibility