Customer Service Associate (Non-Bilingual)

PSEG Long Island•Town of Huntington, NY

28d•$24 - $30•Hybrid

About The Position

We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day. Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued. We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories: Onsite: Employees work onsite daily. Hybrid: A blend of remote and onsite work, with at least three onsite days per week required. As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits designed to support your total well-being: medical, dental, vision, paternal leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off. More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team. PSEG is not offering visa sponsorship for this position. Union Local IBEW 1049. This position starts in office for up to 12 months then moves to in office 3 days a week. This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy. PSEG is a diversified energy company headquartered in Newark, N.J. Established in 1903. The company has long had a key role in fueling New Jersey's economy and supporting the state's quality of life. Public Service Electric and Gas (PSE&G) is New Jersey's largest provider of electric and gas service – serving 2.2 million electric customers and 1.8 million gas customers. Another member of the PSEG family of companies, PSEG Long Island, operates the electric transmission and distribution system of the Long Island Power Authority, with 1.1 million customers. PSEG also owns and operates a diverse fleet of power plants with approximately 10,600 megawatts of generating capacity located primarily in the Mid-Atlantic and Northeast regions and has solar energy facilities throughout the United States. PSEG is a Fortune 500 company included in the S&P 500 Index and is a decade-long member of the Dow Jones North America Sustainability Index. PSEG has approximately 13,000 employees, who are carrying forward a proud tradition of dedicated service that has continued over more than 100 years. Experience the personal challenge of working for a world class organization and leader in the Utilities and Energy industry as a Customer Service Associate at our Call Center in Melville, NY.

Requirements

High School Diploma or GED
Strong Customer Service Communication Skills
Self-Starter with the ability to handle customer contacts in a pleasant and courteous manner.
Proficient in typing and grammar
Accurate data entry skills and ability to conduct simple math calculations
Computer literacy/proficiency in a Windows Operation System
Must pass computerized customer service entrance exam
Must be available to work additional hours as needed especially during storm conditions.
Candidate must foster an inclusive work environment and respect all aspects of diversity. Successful candidate must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.

Nice To Haves

One year of call center, other direct telephone contact or in-person customer contact experience
Associates Degree
Proficient in MS Office Suite

Responsibilities

Answer inbound calls in a fast paced, high volume Call Center.
Positively interact with customers concerning accounts for processing: new service, explain bills, take payments/meter readings, payment agreements, etc with the highest degree of courtesy and professionalism focusing on first call resolution.
Ability to multi-task by using web-based computer tools to analyze customer’s accounts, bills, payments and billing corrections relative to accounts and explain to customers often offering various solutions.
Makes financial decisions to protect/collect revenues and adjusts customer accounts.
Must work within prescribed telephone and customer satisfaction goals.
Must accept feedback and change behavior from quality assessments.
Instruct other similar or lower grade employees in the proper performance of the Customer Representative job duties and conduct workflow.