Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. It also shares customer-service best practices with team members. Operational duties include processing customer purchases, payments, returns, refunds, exchanges, and related transactions; recommending products; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; taking inventory; and maintaining records. The associate helps protect company assets, complies with laws governing regulated products, builds and maintains displays, completes resets, and supports food separation, product placement, stock rotation, and restocking. The associate uses store systems and equipment, provides services in the photo area, and handles web pickup orders. The role also includes maintaining the store's interior and exterior appearance, following company policies, maintaining respectful coworker relationships, completing assigned tasks, and attending requested training.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment preferred.
- Prior work experience with Walgreens preferred.
- Fluency in reading, writing, and speaking English preferred, except in Puerto Rico.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
- Model and share customer-service best practices with team members, including courteous and proactive service.
- Provide courteous, friendly, fast, and efficient service.
- Recommend products, trade-up items, and companion items to customers.
- Register customer purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws concerning regulated products, such as alcoholic beverages and tobacco.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with separating food items and placing products according to policies and procedures.
- Assist with stock rotation using first-in, first-out practices and restock outs for consumable items.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Maintain a clean, neat, and orderly interior and exterior store appearance.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
