Customer Service Associate - IV Nutrition

IV Nutrition • Pleasantville, NY

36d • $23 - $28 • Onsite

About The Position

We are looking for a high-energy, charismatic Customer Service & Wellness Associate to be the face of our boutique IV Nutrition clinic in the heart of Westchester County. You will bridge the gap between hospitality and healthcare — running the front of house, curating the luxury client experience, and driving clinic growth through membership and package sales. You’ll work alongside an elite team of Registered Nurses in a beautiful, low-stress, wellness-focused environment.

Requirements

• 1–3 years of experience in a high-end med-spa, boutique fitness studio, luxury retail, or premium hospitality/restaurant environment.
• Comfortable initiating conversations, proactively talking about pricing, or inviting a client to join a monthly membership.
• Can gracefully handle a ringing phone, an arriving client, and a retail checkout simultaneously.
• Genuinely excited to learn and talk about the benefits of micronutrients, hydration, and cellular wellness.

Responsibilities

• Welcome clients with a warm, high-end hospitality approach.
• Manage the seamless check-in, check-out, and booking flows using our digital EMR system.
• Actively educate clients on our drip menus, pitch customizable packages, and enroll clients into our monthly health memberships.
• Keep the front lobby pristine, assist nurses with hospitality elements (offering premium water/tea to lounging clients), and manage daily admin tasks/inventory.
• Follow up with past clients via phone/text to secure re-bookings and cultivate a tight-knit community of local regulars.

Benefits

• Competitive Pay: $23 – $28/hour base pay (depending on experience).
• Uncapped Commission: Earn commissions on every sale, plus bonuses, plus tip pool participation.
• True Work-Life Balance: 8am-6pm shifts (reduced hours on weekends). No late nights and predictable scheduling.
• Wellness Perks: $150 monthly service credit toward services/products + 50% employee discount ($300 / month value)
• Prime Location: Located in the vibrant, walkable downtown of Pleasantville — steps from the Metro-North station, local fitness studios, and great dining.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed