Customer Service Associate

Goodwill Industries of Akron•Akron, OH

1d•Onsite

About The Position

Goodwill Industries of Akron, OH is looking to hire a Customer Service Associate for the ecommerce department. Are you goal-oriented and looking for an opportunity to prove yourself? Are you a customer service rockstar with a great work ethic interested in the career development resources that the Goodwill has to offer? Do you want to serve your community while building your career? If so, please read on! ABOUT GOODWILL INDUSTRIES OF AKRON Founded in Boston, MA in 1902 by Reverend Edgar J Helms, Goodwill has been providing opportunities for men and women across America and around the world ever since. Goodwill Industries of Akron was established in 1927 in a one-room salon at the corner of Howard and Furnace Streets as a branch of Goodwill Industries of Cleveland. Today, we continue to flourish as we serve Summit, Portage, Medina, Ashland, and Richland counties. Our mission is to help individuals prepare for, find, and retain employment. In order to hire and retain employees who share our core values of commitment, teamwork, honesty, and customer service to carry forward this mission, we offer good benefits and opportunities for career development.

Requirements

2+ years of customer service experience
Basic familiarity with antiques and collectibles
Computer knowledge including internet and web page utilization
Ability to identify and sort quality merchandise
Familiar with shipping procedures
Good communication skills
Able to work efficiently with an awareness of what is going on around you

Responsibilities

Assists in the daily operation of the ecommerce department by answering customer email and inquiries about posted items and features.
Assists with customer pick up and handles customer issues with the guidance of the Internet Sales Associate and/or supervisor.
Assists in other areas as needed to ensure the efficiency of the departmental processes and procedures.