Retail Sales – Part Time
About The Position
As a Customer Service Associate at Lowe's, you provide friendly, professional service and help customers find products and services for their home improvement needs. You listen to customers, answer questions, assist with selecting and handling merchandise, and help guide customers through shopping or checkout. You may occasionally load merchandise and help ensure orders and deliveries are accurate and timely. Associates are assigned to a department based on hiring needs and skillsets. Departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. Daily tasks vary by department and may include preparing merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. Associates also organize and replenish merchandise and may cross-train in other store areas. The role may involve work indoors and outdoors in changing weather conditions, exposure to noise and moving or shaking objects and equipment, and lifting merchandise. Associates must follow lifting guidelines, use team lifts when needed, and use powered equipment only with proper training or assistance. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help deliver customer service.
- Prepare merchandise according to customer needs, including tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, and cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Health insurance options
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program, including work/life services and no-cost counseling
- Tuition assistance and trade skills scholarships
- Maternity and parental leave
- Adoption assistance
- Associate discount
- Broad discount platform
- Potential annual bonuses, based on eligibility
- Employee Stock Purchase Plan, based on eligibility
- Deferred compensation plan, based on eligibility
- Grant awards, based on eligibility
- Learning and development opportunities
- Flexible schedules
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
