Customer Service Associate

MSA, The Safety Company • Cranberry Township, PA

9h • Hybrid

About The Position

MSA Safety is seeking an energetic individual to join their team as a Customer Service Associate. This role is responsible for inputting orders, supporting customers, and creating a positive customer experience. MSA Safety is a purpose-driven company committed to using innovation and technology to protect people and assets globally, focusing on solving customer problems so they can return home safely.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficient in active listening to fully understand our customers’ needs.
• Excellent computer skills, including Microsoft Office.
• Expertise in handling multiple tasks in high-volume, fast-paced work environment.
• Proven ability to approach any change or new situation with a positive attitude.
• Demonstrated ability to prioritize tasks to complete them in a timely and accurate manner, with supervision as needed.

Nice To Haves

• Associates degree.
• 1 year of experience in Customer Service and its related tasks.
• SAP Order Management experience.
• Experience with Office 365, Salesforce, SAP, Esker.
• Experience in order management systems.

Responsibilities

• Fulfill order entry transactions following departmental processes.
• Answer inbound and initiate outbound customer calls.
• Build knowledge of all major product groups to properly support customer contacts.
• Resolve customer issues and inquiries efficiently and effectively.
• Process credit requests, resolve mis-shipments and provide proof of deliveries.
• Provide customer support while expertly navigating between multiple computer sessions.
• Resolve or investigate adequately before appropriately escalating calls to the next level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED