Customer Service Associate

SPS North America • Los Angeles, CA

12d • $23 - $25 • Onsite

About The Position

The Client Services Associate will help to elevate the office experience by providing personalized, client-centric services and administrative support. The individual will work proactively with Experience Team to provide general facilities, office support and hospitality services. This team member will serve as a “one-stop shop” and ensure all requests are completed to client specifications. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Requirements

• High school diploma or equivalent is required.
• Proven work experience in a client-facing role in a corporate or hospitality setting.
• Strong communication, interpersonal, and problem-solving skills.
• Professional appearance and demeanor.
• Ability to maintain confidentiality and discretion.
• Tech-savvy with the ability to adapt to various software and systems.
• Flexibility to work in a fast-paced and dynamic environment.
• Ability to be creative, problem solve and deliver strong results.
• Self-motivated, organized, and proactive.
• Strong organizational and collaboration skills.
• Ability to effectively prioritize and executes under pressure.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Nice To Haves

• Associate or bachelor's degree preferred, in hospitality a plus.
• Customer service or hospitality certification is a plus.

Responsibilities

• Greets and welcomes clients, and guests with a friendly and professional demeanor.
• Fosters positive relationships with clients, understanding their unique needs and preferences.
• Proactively engages with clients, offering assistance and ensuring their comfort and satisfaction throughout their day.
• Creates and maintains client preference profile book for personalized service points.
• Executes on surprise and delight programming where applicable helping mold the office culture.
• Acts as the central point of contact for clients, managing their requests and coordinating various services efficiently.
• Monitors and maintains client service requests, ensuring timely follow-up and resolution.
• Oversee mailroom, shipping and receiving, office services, logistics, inventory, and workplace support functions.
• Handling document management, including copying, scanning, printing, binding, and being able to thrive in high volume reprographic projects.
• Performs regular floor walks to ensure floor supports are well-stocked, and all common areas are clean and orderly.
• Prepare and maintain offices and other workspaces for new hires, office moves, and departures. Maintains checklist of details that need to be addressed for all visitors. Follow up with each function to ensure all details have been handled.
• Install office signage for new employees, visitors, and others
• Have a thorough knowledge of departmental and Firm procedures. Follow all policies and guidelines.
• Meets and gives directions to evening contractors as needed under overall direction of the Office Manager or Client Services Supervisor
• Ensures all printers are functioning, stocked with paper and all unclaimed print jobs are secured or discarded per office policy.
• Ensure common areas are neat, organized, and welcoming, including the reception area and client lounges.
• Monitors and restocks supplies, such as beverages and reading materials, and ensure a well-maintained ambiance.
• Hand delivers office supplies to client desks.
• Provide client support for document scanning.
• Solicits and gathers feedback from clients to continuously improve the client experience and services.
• Analyzes feedback data to implement improvements and enhance client satisfaction.
• Is familiar with emergency procedures and be prepared to guide clients and guests in the event of an emergency.
• Acts as a point of contact in emergency situations, ensuring clients' safety and well-being.

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED