Retail Sales – Part Time

Lowe's Companies, Inc.•Hampton, VA

About The Position

The Customer Service Associate welcomes customers to Lowe’s and helps them find products and services for home improvement needs. The role involves listening to customers, answering questions, assisting with product selection and merchandise handling, and ensuring customer needs are met. Associates may work in Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services, depending on hiring needs and skillsets. Daily responsibilities vary by department and may include preparing merchandise to customer specifications, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. The role is part-time and pays $15.00 per hour. It does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Work may take place indoors or outdoors and involve changing weather conditions, exposure to noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines; single lifts are limited to 75 pounds, with team lifts used minimally from 75 pounds or when needed. Powered equipment should be used as required, with proper training or trained coworker assistance.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Military or veteran background; Lowe’s strongly encourages military and veteran talent to apply.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-functionally train in other store areas to help deliver customer service.
Prepare merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.

Benefits

Health insurance options
Tuition assistance and trade skills scholarships
401(k) retirement account with company match
Employee Stock Purchase Plan
10% associate discount and broad discount platform
Track to the Trades program
Dental insurance
Vision insurance
Life and disability insurance
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
Flexible spending and health savings accounts
Employee Assistance Program, including work/life services and no-cost counseling
Maternity and parental leave
Adoption assistance
Business Travel Accident insurance
Learning and development opportunities
Annual bonuses, deferred compensation plan enrollment, and grant awards may be available based on eligibility