Customer Service Associate - 2nd Shift

Penske•Salt Lake, UT

12d•$21 - $21•Onsite

About The Position

Penske Logistics is passionate about people, and currently has an opening for a Customer Service Associate at our Warehouse Operation in Salt Lake City! Apply your solid communication and problem solving skills to respond to requests, problems, and special needs, which can extend to our global customer base. As a key player supporting our supply chain network, this position monitors part inventory levels and delivery schedules to assure timely delivery of materials and products to our customer locations, and manages time sensitive information to ensure data accuracy in the customer's and/or Penske's inventory systems. Schedule: Monday - Friday, 2:00pm - 10:30PM Overtime and weekends determined by business need Pay: $21.00/per hour ($20.00 base rate plus $1.00 shift differential)

Requirements

At least 1 year of warehousing/material-handling experience required
High school diploma or GED equivalent required
Ability to work independently, customer service, dealing with others, multi-tasking skills, organizational skills, team player, flexibility required, verbal & written communication skills, excellent with numbers and time management, strong problem solving skills required
Advanced computer skills including Excel and Outlook required
Must also be able to learn and regularly operate multiple company and customer owned Warehouse Management System (WMS) and or MRP systems.
Ability to work in warehouse non-climate controlled conditions required
Willingness to travel as necessary, work the required schedule, work at the specific location
Shift may vary based on customer operations
Complete Penske employment application and submit to a reference verification (to include past employment and education)

Responsibilities

Audit of picker activity/accuracy, warehouse reports, maintain of files, customer service interaction, resolution of pallet staging/tracking.
Maintenance and distribution of order sheets, daily interface with pickers, assist with picker coverage of vacation and overflow freight
Various office and administrative duties, which may include handling shipping documents, office supplies, maintaining database and miscellaneous reporting
Assist operations with passing out orders to be picked and document time out/in, picker's name and piece count for daily activity log.
Liaison for internal customer support
Data entry and record processing in variety of WMS and MRP systems.
Provides direction when discrepancies are found
Weigh or count items for distribution within plant to ensure conformance to company standards (as applicable)
Read work orders or receive oral instructions to determine work assignments
Communicate with associates from other shifts
Complete daily logs
Work with customer to resolve stock shortages
Identify cost savings opportunities for the customer
Track shipments to ensure shipment deadlines are met.
Work with suppliers to correct part/shipment issues
Other projects and tasks as assigned by supervisor