County Market Customer Service Associate
County Market (Niemann Foods)•Springfield, IL
•$18•Onsite
About The Position
The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed.
Requirements
- Customer service skills
- Genuine
- Friendly
- Leadership skills
- Communication skills
- Honesty/Integrity
- Money handling skills
- Ability to multi-task
- High energy level
- Adaptability
- Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write routine reports and correspondence.
- Present information and respond to questions from groups of managers, clients, customers, and the general public.
- Basic math concepts (addition, subtraction, division, multiplication)
Nice To Haves
- Slip resistant shoes with closed toe and heel
- Ladders
- Stepladder
- Uniform per store policy
Responsibilities
- Delivers superior guest service and ensure absolute customer satisfaction
- Maintains customer satisfaction by providing solutions to concerns
- Learns and uses the GUEST program
- Greet Customers. Be sincere
- Use a smile. Project a friendly manner
- Engage the customer in casual conversation
- Show respect toward customers purchases
- Thank them
- Understand all aspects of the cashier/bagger position
- Supervises front end cleanliness and organization
- Controls traffic flow on the front
- Ensures compliance with all laws, policies and procedures through regular front end management
- Processes information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk
- Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
- Handles software and hardware equipment issues
- Work within company programs, policies and procedures
- Follows safety policies and procedures; is a safety role model
- Other duties as assigned by supervisor
Benefits
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts (Medical and Dependent Care)
- Life Insurance
- Voluntary Benefits
- Paid Time Off
- Retirement Plans
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
