County Market Customer Service Associate

Niemann Foods•Springfield, IL

2d•Onsite

About The Position

The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed.

Requirements

Customer service skills
Genuine Friendly
Leadership skills
Communication skills
Honesty/Integrity
Money handling skills
Ability to multi-task
High energy level
Adaptability
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write routine reports and correspondence
Basic math concepts (addition, subtraction, division, multiplication)

Responsibilities

Delivers superior guest service and ensure absolute customer satisfaction
Maintains customer satisfaction by providing solutions to concerns
Learns and uses the GUEST program
Supervises front end cleanliness and organization
Controls traffic flow on the front
Ensures compliance with all laws, policies and procedures through regular front end management
Processes information and merchandise through computer system and POS register system
Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
Handles software and hardware equipment issues
Work within company programs, policies and procedures
Follows safety policies and procedures; is a safety role model
Manages 3-12 Associates on the front end
Assign and direct work
Address complaints and resolves problems