Customer Service Associate

Walgreens•New Albany, MS

1d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, positive customer experience by providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and shares customer-service best practices with team members. Responsibilities span checkout operations, merchandise recommendations and handling, store presentation and maintenance, asset protection, and compliance with laws governing regulated products. The associate also assists with food handling and stock rotation, provides photo-area services, and fulfills in-store web pickup orders. The role requires working knowledge of store systems and equipment, compliance with company policies, and completion of assigned training.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer help with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members, including courteous interpersonal habits and proactive service.
Provide courteous, friendly, fast, and efficient service, and recommend items, trade-up options, and companion products.
Operate an assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by store management or the shift leader.
Implement company asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with separation and placement of food items according to policies and procedures; rotate consumable stock using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
Monitor and fulfill web pickup orders in Picture Care Plus, including picking items and delivering orders to customers at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.