Retail Sales – Part Time

Lowe's Home Centers•Highland, CA

About The Position

The Customer Service Associate welcomes Lowe’s customers and helps them find the products and services that meet their home improvement needs. The role focuses on listening to customers, answering questions, helping them locate and select merchandise, and ensuring their needs are met. Associates may occasionally load merchandise and spend time organizing and replenishing products. Department assignments depend on hiring needs and skillsets and may include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Department-specific preparation may include tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. The position may involve prolonged standing or sitting, lifting merchandise, and working indoors and outdoors in varying weather and noise conditions. Travel is not regularly required, though occasional travel to meetings, training, or neighboring stores may be needed. The pay range is $16.90–$17.20 per hour; starting pay may vary based on factors including position, location, education, training, and experience.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
Follow lifting guidelines, which limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Military or veteran background; Lowe’s encourages military and veteran talent to apply.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Replenish merchandise by identifying empty shelf areas and restocking them.
Accurately process orders and deliveries so customers receive merchandise as expected and on time.
Cross-train in other store areas to support customer service.
Prepare merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Perform other duties as assigned.

Benefits

Health insurance options
Vision insurance
Dental insurance
Life insurance
Disability insurance
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
Tuition assistance and trade skills scholarships
401(k) retirement account with company match
Employee Assistance Program, including work/life services and no-cost counseling
Flexible spending and health savings accounts
Maternity and parental leave
Adoption assistance
Employee discount, including a 10% Lowe’s Associate Discount
Employee Stock Purchase Plan, based on eligibility
Annual bonuses, based on eligibility
Deferred compensation plan, based on eligibility
Grant awards, based on eligibility
Learning and development opportunities
Track to the Trades program
Business Travel Accident insurance
Parental and family-building benefits
Broad discount platform
Competitive pay and flexible schedules